It has been seen that nearly 80 percent of workers prefer e-mail to the phone. They dread calls as they find it scary or, says Richard Weylman-business consultant and author of Opening Closed Doors, People dread calls as they feel like they’re on the spot. However, people tend to get more attention than in an email.
Thus, in the article “Making More Confident Calls” by Sharon Liao, below are some effective phone manners to make one look forward to dialing:
1) Stand up
a. Standing up leads one’s voice to sound more energetic. Believe it or not, but there are organizations, like Bloomberg financial media, whom encourages salesmen to get off their backsides before calling.
2) Don’t cradle the receiver
a. Instead, hold it eight centimetres away from you mouth, says Weylman. That way, you’ll sound less muffled and more like you’re there in person.
3) Just talk
a. Don’t use phone time to open mail or type. Do not multitask. Just focus on talking to the person on the phone. One study found that multitasking reduces one’s ability to listen. More ever, if you are distracted with other task or stuffs, it will be very obvious to the other person.
4) Take a pause
a. If you get flustered, just stop talking and collect yourself, says business communications coach Judith McManus. “Silence is better than ums and ahs because if projects thoughtfulness, not confusion.”
Source
Liao, S.(2004) Making More Confident Calls. Reader’s Digest 2004, 137
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